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Account Setup

How to request GEO access, sign in, complete your profile, and manage cookie settings.

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Written by Product Team

This article walks you through getting access to GEO, signing in for the first time, and setting up your profile.
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[SCREENSHOT: GEO sign-in page at misgeo.io]

Requesting access

GEO access is granted by MIS. Contact the Solutions team at [email protected] to request an account or for others in your organisation. Once access is confirmed, you will receive an activation link by email to set your new password.

Activate your account

  1. Check your inbox for a GEO activation email from [email protected]

  2. Click the link to activate your account (this expires in seven days), contact [email protected] to receive a new link.

  3. Enter and confirm your new password.

  4. Click Sign In.

  5. You will be redirected to misgeo.io to sign in (see below)

[SCREENSHOT: Activation screen to set your new password and security question]

Signing in

  1. Go to misgeo.io.

  2. Enter your username.

  3. Enter your password.

  4. Click Sign In.

If you have access to Insights, you will also be prompted to enter a multi-factor authentication (MFA) code. See [Setting Up Multi-Factor Authentication] for details.

[SCREENSHOT: sign-in screen with username and password fields]

Completing your profile

After signing in for the first time, MIS recommends adding your Division, Role, and Line of Business to your profile. MIS uses this information to tailor the content and events most relevant to you.

  1. Click your initials in the bottom-left corner.

  2. Add or update your Division, Role, and Line of Business.

  3. Click Save.

You can also update your name, job title, notification settings and toggle Dark Mode from this same menu.

[SCREENSHOT: Profile dropdown showing initials menu and View Profile option]

Resetting your password

If you forget your password:

  1. On the sign-in page, click Need help signing in?

  2. Select Forgot Password?

  3. Enter your email address.

  4. Check your email for a temporary password and use it to sign in.

  5. You will be prompted to set a new password on your next login.

If you are locked out or have MFA issues, contact [email protected] and the team will reset your account.

Cookie settings

GEO uses cookies to improve your experience. To manage your preferences:

  1. Click your initials in the top-right corner.

  2. Select View Profile.

  3. The cookie preference bar appears at the bottom of the screen. Click Cookie Settings.

  4. Toggle each category on (purple) or off (grey) to match your preferences.

  5. Click Save Settings.

Cookie type

What it does

Necessary

Required for the platform to function — cannot be turned off

Analytics

Helps MIS understand how the platform is used

Functionality

Improves your experience, stores chat history and searches

Advertising

Allows ads to be more relevant to you

FAQ

I haven't received my registration email. What should I do?
Check your spam or junk folder first. If it's not there, contact [email protected].
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Can I change my username?
Contact [email protected] — the team can update your account details.
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Do I need MFA to use GEO?
MFA is only required if you have access to Insights. If you do not use Insights, you can sign in with your username and password only.
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What if I sign in on a different device?
Your account works on any device with a browser. If you use Insights and need MFA on a new device, see [Setting Up Multi-Factor Authentication].

Related articles

  • [Setting Up Multi-Factor Authentication]

  • [Setting Up Email Notifications]

  • [The GEO Homepage]

  • [What is GEO?]

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